Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (address, phone number, email)
• Service history and preferences
• Payment information (processed securely through third-party providers)
• Communication preferences
• Property details relevant to our services

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

2. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our coaching and therapy services
• Scheduling appointments and service reminders
• Processing payments and maintaining service records
• Communicating about services, estimates, and follow-up care
• Sending maintenance reminders and safety information
• Improving our website and customer experience
• Complying with legal obligations and safety requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in our operations (payment processing, scheduling software)
• Legal Requirements: When required by law, court order, or government regulation
• Safety Concerns: To protect the safety of our employees, customers, or the public
• Business Transfer: In the event of a merger, acquisition, or sale of business assets

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of physical and digital records
• Encrypted transmission of sensitive data
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure disposal of outdated records

While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

6. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Third-party services we may use include:

• Google Analytics for website analytics
• Payment processors for secure transactions
• Scheduling and CRM software
• Email marketing platforms

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Maintain service history for warranty and safety purposes
• Resolve disputes and enforce our agreements

Service records may be retained for up to 7 years for warranty and legal compliance purposes.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data in a portable format

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top of this policy
• Sending email notifications for material changes (if applicable)

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: