Terms of Service

1. Services Provided

Connection Point Coaching provides performance psychology coaching and trauma therapy services including but not limited to:

• Performance psychology coaching
• Trauma therapy
• Cognitive Behavioral Therapy (CBT)
• HeartMath
• Neuro Emotional Technique (NET)
• Brainspotting

2. Service Agreements and Estimates

All work performed by Connection Point Coaching is subject to a written estimate or service agreement. Estimates are valid for 30 days unless otherwise specified. Final pricing may vary based on actual conditions discovered during service.

We reserve the right to refuse service or modify estimates if conditions differ significantly from initial assessment.

3. Payment Terms

Payment terms are as follows:

• Payment is due upon completion of services unless other arrangements are made in writing
• We accept cash, check, and major credit cards
• A service charge of 1.5% per month may be applied to overdue accounts
• Collection costs and reasonable attorney fees may be charged for delinquent accounts

4. Warranties and Guarantees

We stand behind our work with the following warranties:

• Labor warranty: 1 year on all installation and repair work
• Parts warranty: As provided by manufacturer
• Cleaning services: 30-day satisfaction guarantee

Warranties are void if work is modified by others or if recommended maintenance is not performed.

5. Liability and Insurance

Connection Point Coaching is fully licensed and insured. Our liability is limited to the cost of services provided. We are not responsible for:

• Pre-existing conditions not disclosed during initial inspection
• Damage caused by normal wear and tear
• Consequential or indirect damages
• Damage to personal property not directly related to our work area

6. Customer Responsibilities

Customers are responsible for:

• Providing safe and clear access to work areas
• Disclosing known issues or previous work performed
• Ensuring pets are secured during service visits
• Following all safety recommendations and maintenance schedules
• Obtaining necessary permits where required

7. Cancellation and Rescheduling

Service appointments may be cancelled or rescheduled with at least 24 hours notice. Same-day cancellations may be subject to a service charge. Emergency services are subject to different terms and pricing.

8. Safety and Compliance

All work is performed in accordance with local building codes and industry standards. Customers are responsible for obtaining necessary permits. We reserve the right to stop work if unsafe conditions are discovered.

9. Dispute Resolution

Any disputes arising from our services will be resolved through:

1. Direct communication with our management team
2. Mediation if necessary
3. Binding arbitration under Iowa state law

All disputes are subject to the laws of the State of Iowa and the jurisdiction of Black Hawk County courts.

10. Privacy and Data Protection

We respect your privacy and protect your personal information. Please review our Privacy Policy for details on how we collect, use, and protect your information.

11. Changes to Terms

These Terms may be updated periodically. Continued use of our services constitutes acceptance of any changes. Current Terms are always available on our website.

12. Contact Information

For questions about these Terms of Service, please contact us: